Refund & Cancellation
Refund and Cancellation Policy
1. General Policy
At ARCedtech, we aim to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
2. Refund Policy
a. Eligibility for Refunds
- Digital Products and Online Courses: Refunds are available for digital products and online courses within 14 days of purchase, provided that no more than 20% of the course has been completed or accessed.
- Physical Products: Refunds for physical products are available within 30 days of receipt, provided the product is unused, in its original packaging, and in the same condition as when you received it.
b. Non-Refundable Items
- Certain items are non-refundable, including:
- Downloaded educational materials
- Gift cards
- Sale items (only regular-priced items may be refunded)
c. Refund Process
- To request a refund, contact us at orders.arcedtech@gmail.com with your order number and details of your purchase.
- Upon approval of your refund request, we will process the refund to your original method of payment. You will receive the credit within 10 working days, depending on your card issuer’s policies.
3. Cancellation Policy
a. Digital Products and Online Courses
- Before Access: You can cancel your purchase of digital products and online courses before accessing the content for a full refund.
- After Access: Once you have accessed more than %20 of the course content, the purchase is non-refundable.
b. Subscription Services
- Monthly Subscriptions: Monthly subscriptions can be canceled at any time. The cancellation will take effect at the end of the current billing cycle.
- Annual Subscriptions: Annual subscriptions can be canceled within 30 days of purchase for a full refund, provided less than 20% of the service has been used. After 30 days, the subscription is non-refundable.
c. Physical Products
- Order Cancellation: Orders for physical products can be canceled before the product has been shipped for a full refund. If the product has already been shipped, the return process must be followed.
4. How to Initiate a Refund or Cancellation
To initiate a refund or cancellation, please follow these steps:
- Contact Us: Email our customer support at orders.arcedtech@gmail.com with your order details.
- Provide Information: Include your order number, the reason for your refund or cancellation request, and any relevant details.
- Follow Instructions: Our support team will guide you through the process and provide any additional instructions if needed.
5. Changes to this Policy
ARCedtech reserves the right to update or change this Refund and Cancellation Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
6. Contact Information
If you have any questions about our Refund and Cancellation Policy, please contact us at:
- Email: contact@arcedtech.com
- Phone: +91 8527 18 12 78
- Address: ARCEDTECH SOLUTIONS PVT LTD
1001 Tower 16, The Close South, Nirvana Country
Gurgaon-122018, Haryana, India
Thank you for choosing ARCedtech. We appreciate your business and are committed to providing you with the highest quality educational products and services.
By using our Website and services, you agree to be bound by these Terms and Conditions and our Refund and Cancellation Policy. If you have any questions, please feel free to contact us.
